Frequently Asked Questions
1. What is HandyPetCare?
HandyPetCare is your one-stop shop for high-quality pet products. We are dedicated to providing the best items for your furry companions, from toys and treats to grooming essentials.
2. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, PayPal, and other major credit cards. Your payment information is processed securely.
3. Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times vary depending on your location. For more details, please check our shipping policy.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier's tracking page.
5. What is your return policy?
We want you to be 100% satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receiving it. Items must be unused and in their original packaging. Please visit our return policy page for more details.
6. How do I contact customer service?
You can reach our friendly customer service team through the contact form on our website or by emailing info@handypetcare.com. We’re here to help!
7. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.
8. Are your products safe for pets?
Absolutely! We prioritize the health and safety of pets by sourcing products made from pet-safe materials. Always supervise your pet while using new items.
9. What is the shipping time?
Our standard shipping time is 7 to 12 business days. Additionally, handling orders typically takes 1 to 3 business days before they are shipped.
If you have any other questions, feel free to contact us. We’re always happy to help!